About Us
About VibePlugs
VibePlugs was founded in 2021, specializing in custom letter and name jewelry — including personalized pendant necklaces, earrings, and rings — for customers across the United States.
Our Materials & Craftsmanship
Every piece is crafted from brass with 5A-grade cubic zirconia stones, offering a bold, high-shine look that mirrors fine jewelry at a fraction of the cost. We believe great design shouldn't require a luxury price tag — our pricing consistently stays below comparable brands using the same quality materials.
How Customization Works
Ordering a custom piece is simple: type your name or initials directly on the product page, choose your preferred color and chain length, and you're done. No design software, no back-and-forth — what you see is what you get.
Production & Shipping
- Production time: Approximately 7 business days for custom pieces
- Standard shipping: 9 days
- Express shipping: 5 days
Return & Exchange Policy
- Non-personalized items: returnable within 30 days
- Personalized items (custom names/letters): not eligible for return unless the item arrives defective or damaged
Bundle & Save
Customers who purchase a pendant can add multiple chain lengths at a discounted bundle rate — perfect for switching up your look without buying full-price chains separately.
Trusted by 9,000+ Customers
Since 2021, we've served over 9,000 customers across the U.S., with a 12% repeat purchase rate. A number of our customers have grown into small resellers, sourcing pieces from us to sell through their own businesses — a testament to the consistency of our quality and pricing.